Safe Play

Responsible Gaming

We are committed to ensuring gambling remains a safe, enjoyable form of entertainment for all Australian players.

Our Commitment

Play Responsibly, Play Within Your Means

At First Lotto AU, responsible gambling is not a checkbox—it is a foundation of how we operate. We recognise that for a small proportion of people, gambling can become problematic, and we take our duty of care to Australian players very seriously.

We provide practical tools that allow you to manage your own gambling, clear information about the risks involved, and direct pathways to professional support if you or someone you care about needs it.

Deposit Limits
Set a maximum daily, weekly, or monthly deposit amount from your account settings. Limits take effect immediately and cannot be increased for 24 hours after you change them. We recommend setting a limit before your first deposit.
Session Time Reminders
Enable session time alerts that notify you when you have been playing for a set duration. You can also set automatic session timeouts. Knowing how long you have been playing is an important part of responsible gambling.
Cooling-Off Periods
Take a voluntary break from the Platform for 24 hours, 48 hours, one week, one month, or six weeks. During a cooling-off period your account is temporarily suspended and you cannot log in or make deposits.
Self-Exclusion
If you feel you need a permanent break from gambling, you can permanently self-exclude from First Lotto AU. Your account will be permanently closed, all marketing will stop, and we will not accept re-registration from you in future.
Activity Statements
Download a full history of your deposits, withdrawals, wins, and losses at any time from your account dashboard. Reviewing your activity regularly helps you stay aware of your spending habits.
Reality Checks
Enable pop-up reality checks that appear at set intervals to show your net result for the current session. This feature helps you stay grounded and make informed decisions during play.
Warning Signs

Recognising Problem Gambling

Problem gambling can affect anyone. Being aware of the signs is the first step toward seeking help. You may be experiencing difficulties if:

You spend more money or time gambling than you intend to.
You chase losses by placing larger bets to try to win back money.
Gambling is affecting your relationships, work, or mental health.
You feel anxious, irritable, or restless when you try to stop gambling.
You borrow money or sell possessions to fund gambling activity.
You lie to friends or family about the extent of your gambling.
Gambling is your primary method of coping with stress or negative emotions.
You have previously tried to stop or cut back on gambling without success.
Get Help

Support Services

Help is available. The following services provide free, confidential support to Australians affected by gambling harm.

Gambling Help Online
Free 24/7 online counselling, resources, and self-help tools.
1800 858 858 Visit Website →
Lifeline Australia
24/7 crisis support and suicide prevention service.
13 11 14 Visit Website →
Beyond Blue
Mental health support for anxiety, depression, and related issues.
1300 22 4636 Visit Website →
Contact Our Support Team →
Critical Legal Information

Access to First Lotto AU is reserved exclusively for Australian residents aged 18 and over. Gambling should be enjoyed as a form of entertainment—not as a source of income. Please always play responsibly and stay within your financial limits. First Lotto AU does not promise any winnings, as all outcomes are purely based on random chance. If you or someone close to you may be experiencing gambling-related difficulties, please reach out to Gambling Help Online or contact 1800 858 858.